Malaysia Airlines Lost & Found

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Malaysia Airlines Lost & Found

If you have lost an item during your journey with Malaysia Airlines, you can follow these steps to report and recover it:

At the Airport

Immediate Reporting

If you realize that you have lost an item at the airport or on the plane shortly after disembarking, go directly to the airport’s Lost & Found department or the local office of the airline right away.

Provide a detailed description of the lost item, including when and where it was lost.

Contacting the Airline

If the item was lost onboard the aircraft, Malaysia Airlines staff can help retrieve it. Be sure to report your flight number, seat number, and a detailed description of the lost item.

Online Reporting

Malaysia Airlines may offer an online form or email contact for reporting lost items. Please visit their official website for further details on how to file a claim.

Claiming Lost Items

Items that are found are typically held at the airport's Lost & Found office or the airline’s designated office.

You will need to present proof of ownership (such as a description of the item or a receipt) and a valid ID to retrieve the lost item.

Contact Information

For inquiries about lost items, contact Malaysia Airlines customer service or the local office at the airport of departure or arrival.

Important Notes

Perishable or hazardous items cannot be stored. Unclaimed items after a set period may be disposed of or donated, in line with airline and airport policies. To maximize your chances of recovery, contact Malaysia Airlines or the airport Lost & Found immediately.

For further information on lost items, please contact Malaysia Airlines Global Contact Centre: 000-800-0503594 (Toll free within India) / +603 7843 3000 (Outside India) - long distance call charges apply.