Turkish Airlines Cancellation and Refund
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Turkish Airlines » Cancellation and Refund
Flight Cancellations & Refunds
Turkish Airlines offers different cancellation and refund options depending on
your ticket type, fare rules, and the timing of your request.
How to Cancel
Online: Cancel via the Manage Booking section on the Turkish Airlines website or
mobile app.
By Phone / At the Airport: Contact Turkish Airlines customer service or visit
the nearest ticket office.
Refund Eligibility
Refundable Tickets: Eligible for a full refund (minus any fees) if canceled
before departure, refunded to the original payment method.
Non-Refundable Tickets: Usually not refundable, except in special cases (e.g.,
medical emergencies, bereavement). Partial refunds or travel credits may be
possible.
Award Tickets (Miles&Smiles): Miles are typically returned to your account,
minus applicable fees.
Processing Time
Refunds are generally processed within 7–14 business days. For bookings made
through travel agencies or third-party sites, processing times may vary.
Special Circumstances
Flight Canceled by Turkish Airlines: Full refund, rebooking, or rerouting
offered.
Delays / Disruptions: Refunds may not apply for events like weather delays, but
compensation, vouchers, or rebooking options may be provided.
How to Request a Refund
Online Request
Go to the Turkish Airlines website and
use the "Manage Booking" section to submit a refund request.
Customer Service
You may also call Turkish Airlines customer
service or visit a local office to get help with your refund.
Credit Card Refund
Refunds are generally issued back to the
original payment method, such as the credit card used during booking.
Refund Fees
Turkish Airlines may apply a cancellation
fee or administrative charge based on your fare category and ticket class. Be
sure to review the fare conditions of your ticket for specific details.
Contact Information
For further assistance or to start a
cancellation or refund process, contact Turkish Airlines via:
Website:
www.turkishairlines.com
Phone: Turkish Airlines customer service line
International: +90 212 444 0849
Turkey: 0850 333 0849
Passengers should review the fare rules stated on their ticket or contact
Turkish Airlines directly for clarification.
For more detailed assistance on cancellation and refund terms, please contact Turkish Airlines India Call Center directly at Tel: 000 8000 501 565.
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